At The Queen Serviced Apartments we have reviewed and updated our data collection policies, meaning our business and your data is now GDPR compliant.
What data do we collect?
The personal data we hold under your data is: name, address, telephone number, email, preferences for your stay and to support future bookings.
How do we use your data:
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
We require your data in order to process your booking application
We only use your data to provide you with the service you requested During the booking process when you book a The Queen serviced apartment stay Email data is collected and used to contact you with information about the accommodation you booked. Occasionally we use your email to send you marketing information about our business, the services we provide, offers, updates and competition information. You have the right to opt out of email marketing if you wish. To do this click the unsubscribe link on any email we have sent you.
Where is your data stored?
Our property management system and accountancy system – To read their policy please
Our business Mailchimp account – When we send you marketing information about The Queen, apartment details, offers, updates and competition information.
What booking system do we use?
All The Queen apartment bookings are made and sorted in our proprietary booking system, vikbooking
Sharing your data:
If you stay in a The Queen Serviced Apartment we will share your data with our maintenance contractors, key courier, plumbers, electricians, locksmith as / when applicable. Your information is never shared or sold to any third parties, it is solely used for the purpose to benefit your stay at The Queen.
How long do we keep your data?
When you are added to our email marketing list, we do not have a time limit on keeping your data, therefore your information will be stored with us unless you opt out and ask to be removed from our email data list.
Our The Queen privacy promise to you:
We promise to keep your information safe
We promise not to sell your data to third-parties
We give you ways to manage and review your marketing choices; you can opt out or change your preference at any time
We keep a record of when and how we get consents and what you were told at the time of providing your data
How the law protects you:
The law says that we must have one or more of these reasons to collect your data:
We can only collect your data with your consent
When it is our legal duty – we legally need your information so you can stay in one of our serviced apartments
If and when we need to fulfil a contract with you – a contract that you will be staying in the provided accommodation
When it is in our legitimate interest (which we must clearly define) – such as email marketing to send you information about our business
Your rights include:
The GDPR regulation of ‘transparency’ means you have the right to be informed about how we will use your data
You have the right to request your data from us at anytime
You have the right to complain to your data protection regulator – in the UK, this is the Information Commissioner’s office
What if you ask us to stop using your data?
As mentioned above, you can ask us to stop using your data at any time by unsubscribing and ‘opting out’ of being contacted further.
You also have the right to query or complain if you are unhappy with how we have used your personal information. To do this, please contact us at info@TheQueen.lu
You have the right to request a copy of your data from us to do this please contact us at info@TheQueen.lu
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