Privacy policy – The Queen Serviced Apartments

At The Queen Serviced Apartments we have reviewed and updated our data collection policies, meaning our business and your data is now GDPR compliant.

This privacy policy sets out how The Queen manage, store and use your personal data. We take data collection very seriously and will only use your personal information to provide the services you have requested from us. You can be assured that your data will be used in accordance to this privacy policy.

What data do we collect?

The personal data we hold under your data is: name, address, telephone number, email, preferences for your stay and to support future bookings.

How do we use your data:

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We require your data in order to process your booking application

We only use your data to provide you with the service you requested During the booking process when you book a The Queen serviced apartment stay Email data is collected and used to contact you with information about the accommodation you booked. Occasionally we use your email to send you marketing information about our business, the services we provide, offers, updates and competition information. You have the right to opt out of email marketing if you wish. To do this click the unsubscribe link on any email we have sent you.

Where is your data stored?

Our property management system and accountancy system – To read their policy please

https://www.vikbooking/privacy-policy/

Our business Mailchimp account – When we send you marketing information about The Queen, apartment details, offers, updates and competition information.

What booking system do we use?

All The Queen apartment bookings are made and sorted in our proprietary booking system, vikbooking

Sharing your data:

If you stay in a The Queen Serviced Apartment we will share your data with our maintenance contractors, key courier, plumbers, electricians, locksmith as / when applicable. Your information is never shared or sold to any third parties, it is solely used for the purpose to benefit your stay at The Queen.

How long do we keep your data?

When you are added to our email marketing list, we do not have a time limit on keeping your data, therefore your information will be stored with us unless you opt out and ask to be removed from our email data list.

Our The Queen privacy promise to you:

We promise to keep your information safe

We promise not to sell your data to third-parties

We give you ways to manage and review your marketing choices; you can opt out or change your preference at any time

We keep a record of when and how we get consents and what you were told at the time of providing your data

How the law protects you:

The law says that we must have one or more of these reasons to collect your data:

We can only collect your data with your consent

When it is our legal duty – we legally need your information so you can stay in one of our serviced apartments

If and when we need to fulfil a contract with you – a contract that you will be staying in the provided accommodation

When it is in our legitimate interest (which we must clearly define) – such as email marketing to send you information about our business

Your rights include:

The GDPR regulation of ‘transparency’ means you have the right to be informed about how we will use your data

You have the right to request your data from us at anytime

You have the right to complain to your data protection regulator – in the UK, this is the Information Commissioner’s office

What if you ask us to stop using your data?

As mentioned above, you can ask us to stop using your data at any time by unsubscribing and ‘opting out’ of being contacted further.

You also have the right to query or complain if you are unhappy with how we have used your personal information. To do this, please contact us at info@TheQueen.lu

You have the right to request a copy of your data from us to do this please contact us at info@TheQueen.lu

Cookie policy

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

We use cookies for the following purposes:
(a) authentication – we may use cookies to identify you when you visit our website and as you navigate our website;
(b) status – we may use cookies to help us to determine if you are logged into our website;
(c) personalisation – we may use cookies to store information about your preferences and to personalise the website for you;
(d) security – we may use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(e) analysis – we use cookies to help us to analyse the use and performance of our website and services; and
(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

_ga – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat – Used by Google Analytics to throttle request rate

_gid -Registers a unique ID that is used to generate statistical data on how the visitor uses the website.